desktop-app

TigerConnect Desktop App

Description

The TigerConnect Desktop App is nearly identical to the Web Messenger in function, but provides additional features like notifications, icon badges, etc., and is more secure given there is no need to use a web browser. Additionally, for those users that wish to have priority messaging with TigerConnect, using the Desktop App allows for uncluttered access to TigerConnect in a standalone app.

Requirements

Hardware

Desktop App for Windows

Desktop App for Mac

Desktop App for Linux

Download

The TigerConnect Desktop App Admin Installer for Windows may be downloaded at the following location:

Other installation options:

Installation

Windows Installer Differences

Windows Single-click installer:

Windows Admin installer:

Windows Commandline Options

The following commandline options may be provided to the Windows installers:

/d="C:\Program Files" or /D="C:\Program Files" or /inst-dir="C:\Program Files"

/disable-sandbox

--force-run

--no-desktop-shortcut

/run-at-login=true

/show-native-ext-login

/show-native-int-login-username

/show-native-int-login-username-password

/url="https://login.mysso.com/" or /URL="https://login.mysso.com/"

/use-custom-notifications

/s or /S or /silent

/? or /h or /help

Example:

TigerConnect-Admin-Setup.exe /silent /run-at-login=false /url="https://login.tigerconnect.com/"

Citrix Installation

Our default application runs into some restrictions when used with Citrix. In order to work around those issues, we recommend installing TigerConnect with at least the following commandline options.

TigerConnect-Admin-Setup.exe /disable-sandbox /use-custom-notifications

Many adminstrators also prefer to install our application with the minimum amount of dialogs and control when the application starts manually.

TigerConnect-Admin-Setup.exe /disable-sandbox /use-custom-notifications /silent /run-at-login=never

Imprivata Installation

Our default application cannot be profiled with Imprivata. In order to work around that issue, we recommend installing TigerConnect with at least the following commandline options if users will be using an external authentication service that utilizes Basic HTTP authentication.

TigerConnect-Admin-Setup.exe /show-native-int-login-username /show-native-ext-login

If users will have TigerConnect-specific credentials (a username and password for our application), please use the following commandline option instead.

TigerConnect-Admin-Setup.exe /show-native-int-login-username-password

Uninstall

After installation, an uninstallation executable called Uninstall TigerConnect.exe can be located in the installation directory (C:/Program Files/TigerConnect by default).

Running this executable will uninstall the TigerConnect desktop application. You can provide the /S commandline option (must use a capital “S”) to not show any prompts or UI during the uninstallation process.

Example:

"Uninstall TigerConnect.exe" /S

Application Commandline Options

The following commandline options may be provided to the Windows application executable:

--enable-logging

--disable-gpu

Example:

TigerConnect.exe --enable-logging --disable-gpu

Advanced Topics

(Only needed when SSO is enabled, please contact your TigerConnect Sales representative for this premium feature)

System Configuration File

As an advanced feature, a configuration file named config.yaml is available in the following locations after installing the app on Windows or running the app at least once. Settings here will be applied to every user on the system.

It’s not recommended to modify this file except at the behest of your TigerConnect support representative.

User Configuration File

As an advanced feature, a user-specific configuration file named config.yaml is available in the following locations after installing the app on Windows or running the app at least once.

It’s not recommended to modify this file except at the behest of your TigerConnect support representative.

Support

If you have any questions please reach out to the TigerConnect team at any time by visiting https://tigerconnect.com/support/.

License

The license for this application may be viewed here.

Frequently Asked Questions (FAQs)

Do I Need .NET or Java Installed?

No, our desktop application comes bundled with everything it needs to run.

Why Can’t I See Notifications?

Are you using Citrix? If so, you’ll want to check out our Citrix Installation section.

Otherwise, please go through the following checklist.

Is There an MSI Version Available?

No, but you can either build one with free online tools or use the executable with a startup script in Group Policy to deploy. All the switches are built into the executable.