The TigerConnect Desktop App is nearly identical to the Web Messenger in function, but provides additional features like notifications, icon badges, etc., and is more secure given there is no need to use a web browser. Additionally, for those users that wish to have priority messaging with TigerConnect, using the Desktop App allows for uncluttered access to TigerConnect in a standalone app.
Hardware
Desktop App for Windows
Desktop App for Mac
Desktop App for Linux
The TigerConnect Desktop App Admin Installer for Windows may be downloaded at the following location:
Other installation options:
Windows Single-click installer:
Windows Admin installer:
The following commandline options may be provided to the Windows installers:
/d="C:\Program Files" or /D="C:\Program Files" or /inst-dir="C:\Program Files"
\TigerConnect will be added to the end of the supplied argument if it is not present in the path argument./disable-sandbox
disableSandbox in the configuration file described in Advanced Topics.--force-run
/silent is also passed, since the one-click installer will automatically run the application after installation is complete./silent is also passed.--no-desktop-shortcut
/ntlm-domains="*.adomain.com, *.anotherdomain.com"
/run-at-login=true
true (the default setting for the Single-Click installer):
hasInstalledAutoRun: false (or removing the hasInstalledAutoRun setting) in the user-level configuration file, which can also be adjusted by editing that file as described in Advanced Topics.false (the default setting for the Admin installer):
hasInstalledAutoRun: true (or removing the hasInstalledAutoRun setting) in the appropriate configuration file, which can also be adjusted by editing that file as described in Advanced Topics.never (only supported by the Admin installer):
hasInstalledAutoRun: true (or removing the hasInstalledAutoRun setting) in the system-level configuration file, which can also be adjusted by editing that file as described in Advanced Topics./run-at-login=false as an installer option./show-native-ext-login
showNativeExtLogin in the configuration file described in Advanced Topics./show-native-int-login-username
show-native-int-login-username-password commandline option instead.showNativeIntLoginUsername in the configuration file described in Advanced Topics./show-native-int-login-username-password
show-native-int-login-username commandline option instead.showNativeIntLoginUsernamePassword in the configuration file described in Advanced Topics./url="https://login.mysso.com/" or /URL="https://login.mysso.com/"
targetUrl in the configuration file described in Advanced Topics./use-custom-notifications
useCustomNotifications in the configuration file described in Advanced Topics./s or /S or /silent
--force-run option in addition to this option./S; the other /s and /silent variations are not supported./? or /h or /help
Example:
TigerConnect-Admin-Setup.exe /silent /run-at-login=false /url="https://login.tigerconnect.com/"
Our default application runs into some restrictions when used with Citrix. In order to work around those issues, we recommend installing TigerConnect with at least the following commandline options.
TigerConnect-Admin-Setup.exe /disable-sandbox /use-custom-notifications
Many adminstrators also prefer to install our application with the minimum amount of dialogs and control when the application starts manually.
TigerConnect-Admin-Setup.exe /disable-sandbox /use-custom-notifications /silent /run-at-login=never
Our default application cannot be profiled with Imprivata. In order to work around that issue, we recommend installing TigerConnect with at least the following commandline options if users will be using an external authentication service that utilizes Basic HTTP authentication.
TigerConnect-Admin-Setup.exe /show-native-int-login-username /show-native-ext-login
If users will have TigerConnect-specific credentials (a username and password for our application), please use the following commandline option instead.
TigerConnect-Admin-Setup.exe /show-native-int-login-username-password
After installation, an uninstallation executable called Uninstall TigerConnect.exe can be located in the installation directory (C:/Program Files/TigerConnect by default).
Running this executable will uninstall the TigerConnect Desktop App. You can provide the /S commandline option (must use a capital “S”) to not show any prompts or UI during the uninstallation process.
Example for Admin installation:
"Uninstall TigerConnect.exe" /S
Example for Single-click installation (make sure to run this as the user who installed TigerConnect Desktop App):
"Uninstall TigerConnect.exe" /currentuser /S
Continue reading the Upgrade section for an example of how to locate Single-click installations to clean up before running the Admin installer.
The following steps may be used to upgrade TigerConnect Desktop App:
TigerConnect Desktop App is currently not able to remove a Single-click installation while using the Admin installer, since the Single-click installer is associated with a single user rather than the entire system. This may result in two app icons on the desktop, and two entries in the “Apps and Features” section of Control Panel.
To recover from this situation, it is recommended to uninstall the Single-click version manually as the user who originally installed it. Such Single-click installs (for version 5.x or higher) can be detected by:
Uninstall TigerConnect.exeComputer\HKEY_USERS\...\CurrentVersion\Uninstall\... for a key named QuietUninstallStringHKEY_USERS namespace.The following commandline options may be provided to the Windows application executable:
--enable-logging
--disable-gpu
Example:
TigerConnect.exe --enable-logging --disable-gpu
(Only needed when SSO is enabled, please contact your TigerConnect Sales representative for this premium feature)
As an advanced feature, a configuration file named config.yaml is available in the following locations after installing the app on Windows or running the app at least once. Settings here will be applied to every user on the system.
%PROGRAMDATA%\TigerConnect\config.yaml; %PROGRAMDATA% is typically a value like C:\ProgramData/Library/Application Support/TigerConnect/config.yaml/opt/TigerConnect/config.yamlIt’s not recommended to modify this file except at the behest of your TigerConnect support representative.
Note that the Mac App Store version does not have a system configuration file.
As an advanced feature, a user-specific configuration file named config.yaml is available in the following locations after installing the app on Windows or running the app at least once.
%APPDATA%\TigerConnect\config.yaml; %APPDATA% is typically a value like C:\Users\MyUser\AppData\Roaming/Users/<user>/Library/Application Support/TigerConnect/config.yaml/Users/<user>/Library/Containers/com.tigerconnect.macos/Data/Library/Application Support/TigerConnect/config.yaml~/.config/TigerConnect/config.yamlIt’s not recommended to modify this file except at the behest of your TigerConnect support representative.
Note that on the Mac App Store version, when editing config.yaml you may be prompted by OS X about allowing your editor access to other apps, and that has to be approved in order for the edits to succeed.
If you have any questions please reach out to the TigerConnect team at any time by visiting https://tigerconnect.com/support/.
The license for this application may be viewed here.
No, our desktop application comes bundled with everything it needs to run.
Are you using Citrix? If so, you’ll want to check out our Citrix Installation section.
Otherwise, please go through the following checklist.
No, but you can either build one with free online tools or use the executable with a startup script in Group Policy to deploy. All the switches are built into the executable.
You may need to try the following steps:
ntlmDomains option set? That option may need to be provided so that certain SAML providers fingerprint TigerConnect Desktop App correctly and allow SSO to be offered. One such case is Azure.targetUrl option set? It may need to be either removed or (equivalently) returned to the default value of "https://login.tigerconnect.com/app/messenger" in order for the desired SSO flow to be triggered./ssoprobe or /wia in them, are they successful with a 200 status? If not, it may be necessary to compare with using the TigerConnect Messenger website in Chrome or Edge, and/or reach out to TigerConnect Professional Support to help diagnose.